The Royal Playa Del Carmen Hotel - Playa del Carmen

Av. Constituyentes 2, Playa del Carmen, Mexico, 77780  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Royal Playa Del Carmen Hotel - Playa del Carmen

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

Scuba diving

Cycling

Billiards/Pool tables

Mini golf

Table tennis

 Spa and relaxation

Spa & wellness center

Solarium

Turkish bath

Reflex massage

Massage

Steam bath

Jacuzzi

Overview

*****The Royal Playa Del Carmen

The first-class five-star Royal Playa Del Carmen New Hotel is one of the most successful resorts on the Riviera Maya. The resort offers extra spacious suites with ocean views.

The magnificent Royal Playa Del Carmen Hotel offers all unique and luxury guest amenities and conveniences required for a comfortable stay. The vast property of the hotel comprises six modern breakout rooms and extra areas for seminars, functions, cocktails, and coffee breaks, executive boardroom for up to 12 delegates all designed with state-of-the-art audio and visual equipment with onsite technical and manager assistance while the wellness area come with a world-class eco-style and Mayan-inspired full service spa with treatments and services one will receive the ultimate body and soul relaxation.

All 464 spacious suite categories at the charming Royal Playa Del Carmen Hotel boasts the new Royal Service® and Royal Housekeeping®, Royal bed®, new Bose stereo with CD/DVD/Radio, new rotating 32" LCD satellite TV for multiple-position viewing from bed, jacuzzi, balcony or terrace, complimentary wireless internet connection in suites and public areas, upgraded and well-packed mini-bar, special evening turndown service, pillow menu, unisex plush bathrobes and slippers, luxurious bath amenities and special welcome amenities.

The availability of eight fabulous restaurant and five cafes and bars on site of the Royal Playa Del Carmen Hotel give you an excellent opportunity to make your choice among delicious flavors of Mexican, French, Asian, national and local cuisine along with good traditional and creative drinks, coffee and tea.

The Royal Playa Del Carmen Hotel is just 10km driving distance from the Playa Del Carmen Airport, Cozumel Airport 19km, Cancun Airport 49km, Puerto Juarez Puerto Vallarta Airport 60km, Tulum Airport 62km and approximately 78km from the Isla Mujeres Airport.

Year renovated:   2011.  Number of rooms:   406.

Rooms

The Royal Playa Del Carmen Hotel’s choice of guestrooms varies from royal junior suites with entrance foyer, in-suite double Jacuzzi, international liquor cabinet system, 2-line direct-dial cordless phone with bi-lingual voice mail and bathroom extension and terrace with hammock, royal junior suites ocean view with amazing ocean views of the turquoise Caribbean sea and harbor, royal junior suites oceanfront located in the front of the resort overlooking beach and the Caribbean, one hour per stay complimentary BMW Mini Cooper test drive with motor lobby parking right, exclusive access to Chef's Plate gourmet restaurant, royal junior suites beachfront walk-out and royal junior suites swim-up beachfront at beach level with convenient direct access to the beach from your private furnished terrace and Nespresso™ coffee system, master suites with possibility of world´s first unlimited complimentary domestic and international phone calls, royal master one bedroom suites ocean view with a separate bedroom, master bath with unique in-suite steam shower, large living room with additional plasma TV, Bose stereo system and loaded iPod, bar and dining room for six visitors, powder room and an oversized furnished terrace with lounge chairs and hammock, royal master one bedroom suites oceanfront with views of the beach and Caribbean and unique in-suite steam shower, royal presidential suites ocean view with private pool on the penthouse floor and comes with a separate bedroom with king-size bed, a separate spacious living and dining area for eight, a built-in fully-stocked bar and large bathroom with in-suite steam shower and "Cinderella" vanity corner, a spacious balcony with private pool and comfortable patio furniture and hammock.

Dining options

The Royal Playa Del Carmen welcomes to Royal Coffee House serving a gourmet European-style menu along with premium espresso and cappuccino drinks, tasty desserts and ice cream, VIP lounge area offering hors d’oeuvres, premium snacks and international brand drinks, El Mediterraneo invites for delicious Mediterranean specialties, buffet, a la carte and show cooking, Tapas and Pintxos Spanish restaurant with ocean view serving dishes of the northern Spain and the Basque region, Spice all day gourmet with ocean view, buffets, show cooking stations and a la carte menu, Asiana offering Asian fusion cuisine, Maria Marie offering Mexican-French fusion cuisine with a truly Mexican hacienda-like dining experience, Chef’s Plate serving gourmet international haute cuisine, while royal room service is available 24 hours. Dress code is required at the restaurant and features long pants for dinner service while sandals and T-shirts are not allowed.

On site of the hotel you will also find lobby bar, Martini Corner bar, Tequileria and cigar club bar, Pelicanos beach bar with delicious a la carte Caribbean fusion seafood in an oceanfront setting and Trade Winds pool and snack bar.

Services

The Royal Playa Del Carmen Hotel’s VIP business property features 630sqm of fully-equipped space for conferences, gatherings, reunions, dinner parties of banquet and meeting room space, seats for up to 600 delegates of theatre style or for a cocktail reception, and 450 of banquet style with wide stage all provided with computers with internet connection, fax and copy machines, office supplies and secretarial services by bi-lingual staff professional along with assistance of coordinator group with timely, detailed pre-planning reports and final execution reviews.

Leisure

The first-class spa at the The Royal Playa Del Carmen comprises dual temperature jacuzzies, steam room, traditional Temazcal stone and steam bath, sauna, cascading Polish massage waterfalls, cold plunge pool, a moonshine massage area for two under the stars, luxurious facials and salon services while healthy and relaxing treatments and hydrotheraphy are on extra charge.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Adults only
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Lobby
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/Facilities for disabled

Guest Parking

  • Free private parking is possible on site.

Sports & Fitness

  • Aqua fitness
  • Scuba diving
  • Cycling
  • Outdoor tennis court
  • Billiards/Pool tables
  • Aerobics
  • Fitness center
  • Table tennis
  • Mini golf
  • Squash
  • Handball
  • Basketball
  • Volleyball

Services

  • Paid city shuttle
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Limousine service
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
  • Wake up service

Dining facilities

  • Bed and breakfast
  • In-room breakfast
  • Restaurant
  • Swim-up bar
  • Snack bar
  • Cafe
  • Catering service

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots
  • Children's pool
  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach towels
  • Live entertainment
  • Night club
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Solarium
  • Jacuzzi
  • Massage
  • Free cabanas
  • Sun terrace
  • Garden area
  • Theater
  • Library
  • Television in lobby
  • Reflex massage

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Beach view

Room facilities

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • VIP room facilities
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Connecting rooms
  • Sitting area
  • Patio
  • Terrace
  • Balcony
  • Rollaway/Extra bed
  • Chaise lounges
  • Ironing facilities
  • In-room desk
  • Fan/Extractor
  • Paid mini-bar

Bathroom

  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Slippers

Bedroom

  • Premium bedding
  • Pillow top mattress
  • Pillow menu

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • DVD player
  • Telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Policies

Check-In

  • from  3 pm

Check-Out

  • until  12 pm

Children and extra beds

  • One child may stay at the price of 80 % of the room stay per person per night in an extra bed. 
  • All children under the age of 2 may stay at the price of USD 10 per person per night in a crib. 
  • Maximum capacity of extra beds in a room is 1. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel The Royal Playa Del Carmen Hotel - Playa del Carmen Playa del Carmen location
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Hotel Address:

Av. Constituyentes 2, Playa del Carmen, Mexico, 77780

Get directions
City Center
  • Playa del Carmen
    1.2km
Airports
Restaurants
  • Ah Cacao Chocolate Cafe (cuisine: Dessert, Coffee Shop, Ice Cream)
    190 m
  • Kaxapa Factory (cuisine: Vegan, Organic, Venezuelan)
    310 m
Hotel information
  • Check-In:
    from  3 pm
  • Check-Out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    406

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen Hotel

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

The Royal Playa Del Carmen Hotel’s choice of guestrooms varies from royal junior suites with entrance foyer, in-suite double Jacuzzi, international liquor cabinet system, 2-line direct-dial cordless phone with bi-lingual voice mail and bathroom extension and terrace with hammock, royal junior suites ocean view with amazing ocean views of the turquoise Caribbean sea and harbor, royal junior suites oceanfront located in the front of the resort overlooking beach and the Caribbean, one hour per stay complimentary BMW Mini Cooper test drive with motor lobby parking right, exclusive access to Chef's Plate gourmet restaurant, royal junior suites beachfront walk-out and royal junior suites swim-up beachfront at beach level with convenient direct access to the beach from your private furnished terrace and Nespresso™ coffee system, master suites with possibility of world´s first unlimited complimentary domestic and international phone calls, royal master one bedroom suites ocean view with a separate bedroom, master bath with unique in-suite steam shower, large living room with additional plasma TV, Bose stereo system and loaded iPod, bar and dining room for six visitors, powder room and an oversized furnished terrace with lounge chairs and hammock, royal master one bedroom suites oceanfront with views of the beach and Caribbean and unique in-suite steam shower, royal presidential suites ocean view with private pool on the penthouse floor and comes with a separate bedroom with king-size bed, a separate spacious living and dining area for eight, a built-in fully-stocked bar and large bathroom with in-suite steam shower and "Cinderella" vanity corner, a spacious balcony with private pool and comfortable patio furniture and hammock.

The Royal Playa Del Carmen Hotel Premium Junior SuiteThe Royal Playa Del Carmen Hotel Premium Junior SuiteThe Royal Playa Del Carmen Hotel Premium Junior Suite
Premium Junior Suite
Bed type: Double Bed or Triple or Quad
Size: 61m2
Check Prices
  • Air conditioning
  • Shower
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Royal Junior Suite Premium

Room facilities
    The Royal Playa Del Carmen Hotel Twin RoomThe Royal Playa Del Carmen Hotel Twin RoomThe Royal Playa Del Carmen Hotel Twin Room
    Twin Room
    Bed type: 2 Single beds or Double Bed or 1 Single bed
    Size: 653m2
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    • Air conditioning
    • Shower
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    Room facilities
      Beachfront Cabanas
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      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        Triple Room
        Bed type: Triple
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        • Air conditioning
        — Less information+ More information
        Room facilities
          Suite
          Bed type: Double Bed or 2 Single beds or 1 Single bed
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          • Air conditioning
          • Shower
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          Room facilities
            Standard Quadruple Room
            Bed type: Quad
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            Junior Suite
            Bed type: Double Bed or 1 Single bed
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            junior-suite

            Beachfront Junior Suite
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            The Royal Playa Del Carmen Hotel Romantic Junior SuiteThe Royal Playa Del Carmen Hotel Romantic Junior SuiteThe Royal Playa Del Carmen Hotel Romantic Junior Suite
            Romantic Junior Suite
            Bed type: 1 Single bed
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            • Free Wi-Fi
            • Air conditioning
            • Shower
            • — Less information+ More information

            This romantic suite features quick access to a semi-private swimming pool, excellent sea views and a private terrace. Guests also enjoy a 2-person hot tub, a pillow menu and concierge service. The suite includes a flat-screen TV, iPod dock and surround-sound system. Guests also receive unlimited access to Playacar Golf Club. Free Wi-Fi is available throughout.

            Room facilities
              Superior Junior Suite
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              The Royal Playa Del Carmen Hotel Master SuiteThe Royal Playa Del Carmen Hotel Master SuiteThe Royal Playa Del Carmen Hotel Master Suite
              Master Suite
              Bed type: 2 Single beds or Double Bed or Triple
              Size: 124m2
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              • Air conditioning
              • Shower
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              Royal Master 1 Bedroom Suite

              Room facilities
                The Royal Playa Del Carmen Hotel Master One-Bedroom Beachfront SuiteThe Royal Playa Del Carmen Hotel Master One-Bedroom Beachfront SuiteThe Royal Playa Del Carmen Hotel Master One-Bedroom Beachfront Suite
                Master One-Bedroom Beachfront Suite
                Bed type: 1 Single bed
                Check Prices
                • Air conditioning
                • Shower
                — Less information+ More information

                This spacious suite is located along the beach and features a comfortable seating area with a flat-screen TV. The bedroom features a flat-screen TV, and guests also enjoy an en-suite steam shower, surround-sound system and video-game console. The terrace is furnished, and the dining area can seat up to 6 people. Guests will find included luxury toiletries and a gourmet espresso machine.

                Room facilities
                  The Royal Playa Del Carmen Hotel Deluxe Junior SuiteThe Royal Playa Del Carmen Hotel Deluxe Junior SuiteThe Royal Playa Del Carmen Hotel Deluxe Junior Suite
                  Deluxe Junior Suite
                  Bed type: Double Bed or Triple or 1 Single bed
                  Size: 61m2
                  Check Prices
                  • Air conditioning
                  • Shower
                  — Less information+ More information

                  Royal Junior Suite Deluxe

                  Room facilities
                    The Royal Playa Del Carmen Hotel Presidential PenthouseThe Royal Playa Del Carmen Hotel Presidential PenthouseThe Royal Playa Del Carmen Hotel Presidential Penthouse
                    Presidential Penthouse
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                    • Air conditioning
                    • Shower
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                    Room facilities
                      The Royal Playa Del Carmen Hotel Presidential Penthouse SuiteThe Royal Playa Del Carmen Hotel Presidential Penthouse SuiteThe Royal Playa Del Carmen Hotel Presidential Penthouse Suite
                      Presidential Penthouse Suite
                      Bed type: 1 Single bed
                      Check Prices
                      • Air conditioning
                      • Private bathroom
                      — Less information+ More information

                      This luxurious penthouse suite comes with excellent views of the Caribbean Sea and Playa del Carmen's city centre. It has a private pool, as well as bathroom with a steam room and vanity. Guests will find a bottle of champagne on arrival, and the suite also comes with a spacious dining area for 8 people, 2 flat-screen TVs, a video-game console and a telescope. There is an en-suite 2-person hot tub, in addition to a safety-deposit box and work desk.

                      Room facilities
                        The Royal Playa Del Carmen Hotel Presidential SuiteThe Royal Playa Del Carmen Hotel Presidential SuiteThe Royal Playa Del Carmen Hotel Presidential Suite
                        Presidential Suite
                        Bed type: Double Bed or 2 Single beds or Quad
                        Check Prices
                        — Less information+ More information

                        Royal Presidential Suite with Private Pool

                        Room facilities
                          The Royal Playa Del Carmen Hotel Royal Triple RoomThe Royal Playa Del Carmen Hotel Royal Triple RoomThe Royal Playa Del Carmen Hotel Royal Triple Room
                          Royal Triple Room
                          Bed type: Triple
                          Size: 61m2
                          Check Prices
                          • Air conditioning
                          • Shower
                          — Less information+ More information

                          Triple Room (Royal Junior Suite Ocean View/ All Inclusive)

                          Room facilities
                            Royal One-Bedroom Suite
                            Bed type: Double Bed or 2 Single beds or 1 Single bed
                            Check Prices
                            — Less information+ More information

                            Royal Mstr 1 Bdrm Ste Oceanfront

                            Room facilities
                              Royal One-Bedroom Quadruple Room
                              Bed type: Quad
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                              — Less information+ More information
                              The Royal Playa Del Carmen Hotel Royal Junior SuiteThe Royal Playa Del Carmen Hotel Royal Junior Suite
                              Royal Junior Suite
                              Bed type: King Size bed or Double Bed or 2 Single beds
                              Size: 61m2
                              Check Prices
                              • Free Wi-Fi
                              • Air conditioning
                              • Private bathroom
                              • — Less information+ More information

                              Junior Suite, 1 King Bed, Oceanfront (Royal) - AIl Inclusive

                              Room facilities
                                The Royal Playa Del Carmen Hotel Royal Beachfront Junior SuiteThe Royal Playa Del Carmen Hotel Royal Beachfront Junior SuiteThe Royal Playa Del Carmen Hotel Royal Beachfront Junior SuiteThe Royal Playa Del Carmen Hotel Royal Beachfront Junior Suite
                                Royal Beachfront Junior Suite
                                Bed type: Double Bed or 2 Single beds or 1 Super-King Size bed
                                Size: 61m2
                                Check Prices
                                • Air conditioning
                                • Shower
                                — Less information+ More information

                                Royal Junior Suite Beach Front Walk Out

                                Room facilities
                                  Ocean Room
                                  Check Prices
                                  — Less information+ More information
                                  Room facilities
                                    Residential Suite
                                    Bed type: Double Bed or 1 Single bed
                                    Check Prices
                                    • Air conditioning
                                    — Less information+ More information

                                    Royal Suite Residential

                                    Room facilities

                                      How to reach hotel

                                      hotel The Royal Playa Del Carmen Hotel - Playa del Carmen Playa del Carmen location
                                      Show big map »

                                      Hotel Address:

                                      Av. Constituyentes 2, Playa del Carmen, Mexico, 77780

                                      Get directions
                                      City Center
                                      • Playa del Carmen
                                        1.2km
                                      Airports
                                      Restaurants
                                      • Ah Cacao Chocolate Cafe (cuisine: Dessert, Coffee Shop, Ice Cream)
                                        190 m
                                      • Kaxapa Factory (cuisine: Vegan, Organic, Venezuelan)
                                        310 m
                                      Hotel information
                                      • Check-In:
                                        from  3 pm
                                      • Check-Out:
                                        until  12 pm
                                      • Year renovated:
                                        2011
                                      • Number of rooms:
                                        406

                                      Hotel Awards

                                      MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen Hotel

                                      According to guest reviews, the hotel has been rated as
                                      Best Spa Hotels in Mexico

                                      Use Badge

                                      The Royal Playa Del Carmen Hotel Location

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                                      Route Planner
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                                      What's nearby

                                      What's nearby.

                                      The see-and-do list around the Royal Playa Del Carmen includes 28 de Julio Square 600m, Church of Guadalupe 1.8km and Playa del Carmen Maritime Terminal 1.2km, Smyrna 4.5km, Los Dos Compadres 4.7km, Marlin Azul 4.8km, El Marlyn Azul 5.5km, Lafitte 6.7km, X Caret 7.2km, Jesusito 8.2km, San Miguelito 11km, El Caracol 12km, Punta Maroma and San Martín 16km.

                                      Popular areas

                                      • City Center - 1.1km
                                      • 5th Avenue - 1.4km

                                      Places of interest

                                      • 28 de Julio Square - 600 m
                                      • Terminal foránea de autobuses ADO - 600 m
                                      • Church of Guadalupe - 1.9km

                                      Marina

                                      • Playa del Carmen Maritime Terminal - 1.2km

                                      Local Attractions

                                      • Sian ka'an Jeep Tour Expedition - 2.5km
                                        Monte de los Cibeles, Playa del Carmen
                                      • Casa Cenote - 2.7km
                                      • Whale Shark Tour - 3.3km
                                        Playa Del Carmen-Isla Mujeres -Holbox
                                      • Temazcal Natura - 2.5km
                                        Monte de los Cibeles, Playa del Carmen
                                      • Cenote Chaak Tun - 3.3km
                                        Av. Juarez, Playa del Carmen

                                      Near the hotelNear the hotel

                                      • Riviera Art Gallery - 570 m
                                        20th Street between 5th Av. & 10th Av., Playa del Carmen

                                        Restaurants Nearby

                                        • Ah Cacao Chocolate Cafe - 190 m

                                          Address: 5th Ave & Constituyentes
                                          Phone: +52 984 803 5748

                                          70% likes this, based on 942 reviews
                                          Cuisine: Dessert, Coffee Shop, Ice Cream, Café
                                          Price Range: GBP 4 - GBP 16

                                        • Oh Lala - 350 m

                                          Address: Calle 14 bis between 10th & 15th Av.
                                          Phone: 9841274844

                                          87% likes this, based on 561 reviews
                                          Cuisine: International
                                          Price Range: GBP 6 - GBP 23

                                        • Los Tabernacos Bistro Lounge - 800 m

                                          Address: 1st Avenue North between 10 y 12
                                          Phone: 984-803-1674

                                          86% likes this, based on 291 reviews
                                          Cuisine: Bar
                                          Price Range: GBP 3 - GBP 10

                                        • Kaxapa Factory - 310 m

                                          Address: Av Constituyentes, betwen 10 and 15 avenues
                                          Phone: 9841471645

                                          81% likes this, based on 570 reviews
                                          Cuisine: Vegan, Organic, Venezuelan
                                          Price Range: GBP 3 - GBP 6

                                        • Coffee Stop - 570 m

                                          Address: Calle 10 North
                                          Phone: 984 803 4365

                                          91% likes this, based on 106 reviews
                                          Cuisine: Café, Bagels
                                          Price Range: GBP 2 - GBP 4

                                        Getting there.

                                        The Royal Playa Del Carmen has easy access via the city by bus with terminal foránea de autobuses ADO 600m walking distance away from the hotel, taxi service or ferry to and from island of Cozumel.

                                        Getting around.

                                        The Royal Playa Del Carmen provides easy access to the famous eclectic 5th Avenue, with fabulous shops, nightclubs, cafes and restaurants. Although a city ferry departs daily from the nearby pier to and from the island of Cozumel, famous for its location on the edge of the Palancar Reef, the second largest reef system in the world.

                                        Hotel information
                                        • Check-In:
                                          from  3 pm
                                        • Check-Out:
                                          until  12 pm
                                        • Year renovated:
                                          2011
                                        • Number of rooms:
                                          406

                                        Hotel Awards

                                        MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen Hotel

                                        According to guest reviews, the hotel has been rated as
                                        Best Spa Hotels in Mexico

                                        Use Badge

                                        Hotels nearby
                                        Cities nearby

                                        The Royal Playa Del Carmen Hotel Reviews

                                        Guest reviews are submitted by our customers after their stay at The Royal Playa Del Carmen Hotel

                                        Average guest rating

                                        8.0out of 10
                                        Excellent
                                        Based on 55 reviews

                                        Rating by category:

                                        Rooms
                                        9.8
                                        Value
                                        9.0
                                        Service
                                        9.8
                                        Location
                                        9.8

                                        Individual guest reviews

                                        • Group of friends
                                          10.0

                                          Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

                                        • Couple
                                          9.6

                                          The resort was luxurious and the staff was very friendly and helpful.

                                          Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

                                        • Couple
                                          10.0

                                          Exceptional service, they remember your name and make u feel like your nit just another customer

                                          They need more Mexican culture wheatger it b in their food activities or decorations.

                                        • Couple
                                          9.2

                                          We had a wonderful one week stay here at the Royal. The resort is lovely, great location on the beach, plenty of sunbeds etc on the beach and at the pool. Waitress service on the beach was excellent. The food in the restaurants wasa very good standard, yes one or two are nicer than others but overall we felt the food and wine selections were excellent. We were well looked after at the bars also, service here was very good. Our room was spotless, cool and well looked after by staff at all times. Some of the "new extras2 advertised on the hotel website you have to request when you check in like hair straightners, unpacking etc. We had a really wonderful time here and will definitely go back.

                                          Some of the guests were very loud, even in the restaurants. Some of the waitors had to ask them to calm it down a bit. I saw some diners asking to be moved due to some thoughtlessly loud and vulgar guests! This was not the hotels fault but they did their best.

                                        • Single
                                          9.6

                                          Staff was very friendly! And it was very cool to choose your own room 2 days before checkin.

                                          My room was right next to the pool bar so it quite loud during the day. I enjoyed this as I was there to party but I could see how it would be annoying to others. I was not told it would be like this ahead of time for that room.

                                        • Couple
                                          9.2

                                          * Food - I ate many raw dishes (carpaccio, ceviche) and never experienced the slightest amount of indigestion during my entire 9 day stay. if you can't find something you like, you're not looking. * Staff - While we were at the resort, we encountered many great staff members, ranging from long-term employees who we recognized from three years ago (Daniella at the front desk, Antonio in Spice), to others who were simply fun and/or eager to please: Paco at Mediterraneo who loved our iced tea with vodka idea, Ernestina in housekeeping who makes a fab towel elephant, Denys our wedding coordinator who had everything expertly coordinated day-of, Jose (Pepe) at the photography studio who took some AMAZING wedding photos of us the day after, Daisy who worked tirelessly serving drinks poolside, even going to people’s patios to take orders, and Jeysson at the pool bar who made the best cocktails and was always smiling * Wedding - Everything we did was expertly coordinated by the Royal and happened flawlessly without even a rehearsal. They may be the "wedding factory" (we were told they hosted up to 10 weddings/day May - August), but they have it down. * Service - Any issue we encountered was swiftly and expertly resolved. Thank you!

                                          * Activities program has been dramatically changed. There is still an hourly schedule, but the poolside games and interaction is gone. That's really too bad, especially because they now offer a quiet pool. * Clientele has become younger, more immature over the past several years (e.g. overly intoxicated). I witness a man screaming obscenities at waiters in Pelicanos during our first night because they would not serve him wearing swim trunks. Our friends saw a similar episode at the quiet pool when guests were mocking the hand-over-the-heart gesture of the Royal employees. I've never seen behavior like this at the Royal before (this was my third trip) and strongly hope it was an unusual coincidence. * Beware of large groups. The Royal hosted a work convention while we were there, and they not only monopolized restaurant space and common areas with their size, but they were LOUD. * Check-in process needs to be more efficient and combined for groups arriving together. We had to wait 20 minutes to see the Romance Concierge while our guests were whisked through the property. * Construction. There was one project in the central lobby which blocked the view from the pool to the lobby. Guests were never notified about what was happening or the duration. * International spa employees do not speak enough English, making it difficult to communicate needs. I requested a female masseur and had a male. Also, everyone at the spa gave us a business card and asked us to write a review about them, which I would have done if the service was better than average. It was perfectly adequate but nothing exceptional. * People are constantly selling things poolside: scuba, parasailing, photos, rafts, sunscreen, spa services, you name it. It seems the Royal is looking to boost revenue at every turn. * Mass amounts of clanging silverware and things being dropped onto tile floors in restaurants as the predominent background noise while dining. The music was dreadful as well.

                                        • Couple
                                          3.8

                                          Bad choice, hotel facility and service do not justify such price. Even worth hotel was à very bad experience for us: food poisoning; poor service; high humidity in thé room and worth... They havé débited our crédit Card twice... And it is à challenge to get à refund. So avoid this hôtel.

                                        How to reach hotel

                                        hotel The Royal Playa Del Carmen Hotel - Playa del Carmen Playa del Carmen location
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                                        Hotel Address:

                                        Av. Constituyentes 2, Playa del Carmen, Mexico, 77780

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                                        City Center
                                        • Playa del Carmen
                                          1.2km
                                        Airports
                                        Restaurants
                                        • Ah Cacao Chocolate Cafe (cuisine: Dessert, Coffee Shop, Ice Cream)
                                          190 m
                                        • Kaxapa Factory (cuisine: Vegan, Organic, Venezuelan)
                                          310 m
                                        Hotel information
                                        • Check-In:
                                          from  3 pm
                                        • Check-Out:
                                          until  12 pm
                                        • Year renovated:
                                          2011
                                        • Number of rooms:
                                          406

                                        Hotel Awards

                                        MexicanHOTEL AWARDSRecommendedPlaya del CarmenThe Royal Playa Del Carmen Hotel

                                        According to guest reviews, the hotel has been rated as
                                        Best Spa Hotels in Mexico

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